Policies

Shipping

• Shipping is free within Australia.
• International shipping is a flat $10 AUD per order.
• Every tee is printed when you order it. Australian orders usually arrive within 2 weeks. International orders can take up to 5 weeks, depending on customs and local delivery.
• Import duties are generally included in the shipping price. A small number of destinations may charge a local fee on delivery, which is the customer's responsibility.
• Please check your address at checkout. If you spot a mistake, email us straight away and we'll do our best to fix it before the order is printed.

Returns and faulty items

Faulty, damaged or not as described. Email us within 30 days of delivery with your order details and photos showing the problem. Once we've checked the photos, we'll send you a replacement at no cost. You don't need to send the item back unless we ask.

Change of mind. Because each tee is made to order, we don't offer returns or exchanges for change of mind, including if you choose the wrong size. Please check the sizing notes before you order, or email us if you're unsure.

Your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Privacy

This explains what personal information we collect and what we do with it.

Coaching sign-ups. When you send a coaching sign-up, we collect your name, email address, and anything else you choose to give us: phone number, Instagram handle, age group, city and country, your answers about training and goals, and, if you're under 18, your parent or guardian's name and email. We use this only to contact you about coaching and to plan it with you.

Orders. Payments are handled by Stripe. We never see or store your full card details. Stripe shares your name, email, shipping address, size choice and order details with us so we can make and deliver your order. We pass your name and shipping address to our print-on-demand production partner to print and post it.

Where it's stored. Sign-ups are stored by our website host, Netlify, and sent to our email. Order details are held by Stripe. These providers may store information outside Australia.

What we don't do. We don't sell your information or use it for anything you haven't agreed to. We don't ask for medical information through this website. Health screening for coaching happens privately and directly with you.

Access and corrections. You can ask to see, correct or delete the information we hold about you at any time by emailing ethan@colemanprint.com.au. If you have a concern about how we've handled your information, email us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Terms of sale

• This store is operated by INERTIA ME PTY LTD (ACN 688 442 284), Northern Territory, Australia.
• All prices are in Australian dollars.
• Payment is taken in full at checkout through Stripe. Your order is confirmed once payment goes through.
• Colours can look slightly different on screen than in person, and because each tee is washed, the texture of every shirt varies a little.
• If we can't fulfil an order for any reason, we'll let you know and refund you in full.

Coaching

• Sending a sign-up doesn't commit you to anything. Ethan will email you to talk through your goals, what coaching would include, and the price.
• Before coaching starts, every client completes a pre-exercise health screening. If anything in it needs medical clearance or a different professional, Ethan will tell you and point you to the right person.
• Coaching provides exercise programming and general healthy-eating guidance. It is not medical advice, diagnosis, treatment or a clinical diet plan.
• People under 18 can be coached with a parent or guardian's knowledge and consent.